Contact ShipSimple
Welcome to ShipSimple – Canada’s #1 trusted platform for shipping services and shipping insurance. Whether you’re a business owner managing frequent freight shipments or an individual looking to protect a one-time delivery, our team is here to support you every step of the way.
If you have questions about a recent shipment, need help selecting the right shipping method, or want to explore your options for shipping insurance in Canada, you’ve come to the right place. Our friendly and knowledgeable customer support team is ready to provide expert guidance, fast quotes, and responsive service tailored to your unique needs. To contact us, simply complete the form to the right or your can contact us directly via email through our contact details listed below.
support@shipsimple.ca
Office Address
2425 Matheson Blvd E
Mississauga, ON, L4W 5K4
Mailing Address
222 Main St. West,
Huntsville, ON, P1H 1Y1
Simplifying Shipping from Start to Finish
At ShipSimple, we believe shipping shouldn’t be complicated. That’s why we offer a seamless, user-friendly platform that helps you ship freight, parcels, or high-value cargo with ease. Whether you’re shipping across provinces or cross-border, we provide access to competitive rates, trusted carriers, and reliable delivery timelines.
Our logistics specialists are available to help you plan your shipment, resolve issues, or customize a solution that fits your budget and timeline. We know your time is valuable, and that’s why we prioritize speed, efficiency, and clear communication.
Shipping Insurance You Can Rely On
When it comes to protecting what matters, our shipping insurance in Canada offers peace of mind. We provide coverage options for freight, cargo, and parcel shipments – up to $250,000 (parcel) $500,000 (freight/cargo) – so you’re never left vulnerable in case of loss, damage, or theft.
Not sure if you need insurance? Our team can explain your options and help you determine the best level of protection based on your shipment type, destination, and value. Whether you’re shipping machinery, electronics, consumer goods, or personal items, we’re here to make sure your cargo is covered from door to door.
Personalized Support, Every Step of the Way
When you contact ShipSimple, you’re not just filling out a form – you’re connecting with a real person who’s invested in helping your shipment succeed. We’re proud to offer personalized, one-on-one support, whether it’s through email, phone, or our online messaging system.
Our response times are fast, our answers are clear, and our goal is always to make your experience smooth and stress-free. We understand that shipping and insurance decisions affect your bottom line, and we’re here to help you make informed, confident choices.
Why Businesses Trust ShipSimple for Insurance & Shipping
✅ Up to $250K (Parcel) $500k (Freight) Coverage – 20x the courier / carrier limits.
✅ Domestic and International Shipment Protection
✅ Minimize Loss, Maximize Recovery – Avoid costly setbacks from damage or loss.
✅ Multi-Courier / Carrier Coverage – Insure shipments with all major couriers
✅ Fast, Easy Claims – Get payouts quickly – no red tape.
✅ Flat, Low Premiums – No deductibles for parcel. Predictable, business-friendly pricing.
✅ Build Customer Confidence – Show your customers you take shipping seriously.
✅ Backed by the Best in the Business – We partner with CNA, one of the largest U.S. commercial insurers serving Canada, the U.S., and Europe. Your shipments are protected by an elite, globally trusted name in insurance.
✅ Industry-Leading Coverage & Financial Strength – Rated “A” by AM Best and A by Standard & Poor’s, our policies reflect the strongest financial stability in the insurance world. That means your payouts are reliable, fast, and safe.
Contact Us Today
Ready to get started? Use the form below to send us a message, request a quote, or ask a question. You can also reach us directly by phone or email. Whether it’s about booking a shipment or securing the right coverage, we’re here to help you ship smarter – with service you can trust.
Check Out Our Other Services With Our Sister Company
When can I expect a response from ShipSimple?
We strive to respond to all inquiries within one business day. Our team prioritizes urgent shipping and insurance questions to ensure your cargo is handled with care and speed.
Can I speak directly with a shipping or insurance specialist?
Yes! Our experts are available to help with more complex logistics or insurance needs. Simply note in your message that you’d like to speak with a specialist, and we’ll connect you with the right person.
Do you offer support for both shipping and shipping insurance questions?
Absolutely. ShipSimple is your all-in-one solution for shipping services and shipping insurance in Canada. Our team is trained to support both logistics coordination and insurance coverage guidance.
How can I contact the ShipSimple team for support?
You can reach our support team directly by email, phone or chat. Use the Contact Us form above or email us at support@shipsimple.ca. For faster service, include your shipment reference number and a brief description of your issue.
What are ShipSimple’s customer service hours?
Our team is available Monday to Friday, 9:00 AM to 5:00 PM EST. If you submit a request outside of business hours, we’ll respond by the next business day.
Is there a phone number I can call for urgent shipping or insurance questions?
Yes! For urgent issues regarding shipping delays, insurance claims, or time-sensitive inquiries, please call us at 1-888-210-8910 during business hours. For non-urgent matters, we recommend using the contact form or email.
Can I schedule a call with a ShipSimple advisor?
Absolutely. You can request a callback by filling out the Contact Us form and selecting your preferred time. You can also “Book a demo / call” with us and a team member will reach out to help with quotes, claims, or custom shipping solutions.
What’s the best way to contact you about a shipping insurance claim?
To file or inquire about a claim, you can call, email or chat with us. You also have the option to automatically file a claim in your Insurance History area and click “file a claim” to being the process. Our platform will guide you through the process.
Do I need an account to contact ShipSimple?
No account is needed to reach out! Whether you’re an existing customer or just exploring our services, we welcome all inquiries through our Contact Us form, support email support@shipsimple.ca or give us a call at 1-888-210-8910
