FAQ's
Can I use my own courier?
You sure can! We provide insurance for shipments created with America’s top couriers, including FedEx, UPS, USPS, DHL, and more. Click here to see the full list of approved couriers. If you don’t see your preferred courier, no problem! Just reach out to us, and we’ll work with you to coordinate coverage.
What is the cost of insurance coverage?
Our premium fees are simple and straightforward, based on the coverage value:
- Under $10,000: 3%
- $10,000–$30,000: 2.5%
- Over $30,000: 2%
No hidden fees, no surprises—just easy-to-understand pricing.
Is there a deductible or additional fees involved?
Nope! There are no deductibles, additional fees, or service charges. What you see is what you pay.
Are there items that can not be insured?
Some items are excluded from coverage, while others require prior approval.
Excluded Commodity:
These can not be insured
- Live Plants or Animals (including reptiles, snakes, birds, insects,etc.)
- Bullion, Currency, Money, Securities, Accounts, Bills, Deeds, Evidence of Debt, Notes, Stamps, Bonds, Gift cards, etc.
- Precious Metals (gold, silver, etc. in forms of ingots, bullion, coins, etc.) Human remains (including ashes)
- Medical Samples and/or biological products/diagnostic specimens, blood, blood products, plasma, embryos, human or animal specimens or tissues, urine, bodily fluids.
- Ammunition and/or Explosives of any type
- Counterfeit, Illegal or Pirated goods or material Any item(s) the carriage of which is prohibited by any law, regulation or statute of any federal, state or local government to or through which the shipment may be carried.
- Firearms
- Industrial Diamonds / Carbons; Gems, Gemstones, Furs and Statuary Perishable items
- Pharmaceuticals Temperature controlled items
- Automobiles/Trucks/Vans/Motorcycles/ATVs (Commercial Transaction) Industrial/Commercial/Heavy Machinery and Equipment
- Precious Metals and Stones (including unfinished Jewellery)
- Cannabis
Restricted Commodity:
These may be insured with prior approval and conditions:
- Alcoholic Beverages
- Dangerous Goods
- Prescription Medication
- Tobacco Products
- Personal Effects
What does shipping insurance cover?
Our shipping insurance protects your goods against loss or damage while in transit. We offer coverage up to $250,000, one of the highest limits in the industry.
Where can I see details about your coverage and policy?
Our Shipping Insurance Program Guide is always available for you to review. It contains everything you need to know about our coverage.
Still have questions? Feel free to contact us at insurance@shipsimple.ca. We’re here to help!
Can I insure international shipments?
Yes, we cover both domestic and international shipments!
International coverage is highly recommended, as there are more touchpoints and potential risks when shipping across borders. Protect your goods and your business with peace of mind.
How do I file a claim?
Filing a claim is as easy as purchasing insurance! Just click ‘File a Claim’ next to the shipment or policy in your account, provide the required information, and hit submit. We’ll take care of the rest.