FAQ
Your Most Frequently Asked Shipping & Insurance Questions – Answered
Have questions about how ShipSimple works? You’re in the right place. This FAQ page covers everything you need to know – from creating shipping labels and managing courier services to understanding insurance coverage and tracking your shipments. Whether you’re new to ShipSimple or just looking for quick answers, we’ve compiled the most common questions to help you ship smarter, faster, and with full confidence.
What is parcel shipping insurance and why do I need it?
Parcel shipping insurance protects the full value of your shipment against loss, theft, or damage in transit. Unlike carrier liability, which is limited and full of exclusions, all-risk coverage ensures you get reimbursed for the actual declared value.
How is ShipSimple parcel insurance different from carrier coverage?
Carriers typically only offer limited liability (often as low as $2/lb). With ShipSimple’s all-risk shipper’s interest coverage, you’re protected for the full value of your goods, not just pennies on the dollar.
What does all-risk coverage mean for parcel shipments?
“All-risk” means we cover nearly every type of loss — theft, damage, non-delivery, or mysterious disappearance — as long as the goods are properly packed and declared. It’s the broadest form of protection available.
What types of parcels can I insure?
We cover a wide range of parcel shipments, including electronics, jewelry, artwork, instruments, medical devices, and other high-value items. If it’s valuable to you, we’ll help protect it.
How much does parcel shipping insurance cost?
Our rates are competitive and typically just a small percentage of the shipment’s value, between 1-2% — often much less than what carriers charge for inferior coverage. A few dollars upfront can save you thousands if something goes wrong.
How do I file a claim if something happens?
Filing a claim with ShipSimple is quick, automated and straightforward. You’ll get a dedicated claims process with real people helping you, and payouts are based on the insured value - not carrier limits.
Can I insure parcels shipped through any carrier?
Yes. Whether you use FedEx, UPS, DHL, Canada Post, or another courier, we provide consistent all-risk coverage across carriers. That means you’re not locked into one provider’s terms.
Is my parcel covered for international shipments?
Absolutely. We provide all-risk shipper’s interest insurance for both domestic and international parcel shipments, so your goods are protected from door to door.
What’s not covered by parcel shipping insurance?
Exclusions are minimal, but generally include improper packing, inherent vice (items that damage themselves), and illegal or restricted goods. We’ll walk you through what qualifies to keep it clear and simple. Click here to learn more.
How do I get covered today?
Getting coverage is fast — just create your free ShipSimple account, get an instant quote, use our automated process, and you’re insured. No long forms, no red tape, just instant protection for your parcels.
Why Customers Trust ShipSimple for Their Shipping & Insurance
✅ Up to $250K (Parcel) $500k (Freight) Coverage – 20x the courier / carrier limits.
✅ Domestic and International Shipment Protection
✅ Minimize Loss, Maximize Recovery – Avoid costly setbacks from damage or loss.
✅ Multi-Courier / Carrier Coverage – Insure shipments with all major couriers
✅ Fast, Easy Claims – Get payouts quickly — no red tape.
✅ Flat, Low Premiums – No deductibles for parcel. Predictable, business-friendly pricing.
✅ Build Customer Confidence – Show your customers you take shipping seriously.
✅ Backed by the Best in the Business – We partner with CNA, one of the largest U.S. commercial insurers serving Canada, the U.S., and Europe. Your shipments are protected by an elite, globally trusted name in insurance.
✅ Industry-Leading Coverage & Financial Strength – Rated “A” by AM Best and A by Standard & Poor’s, our policies reflect the strongest financial stability in the insurance world. That means your payouts are reliable, fast, and safe.
✅ No Hidden Fees or Long-Term Commitments – Transparent pricing and flexible use—you only pay for what you need.
✅ Full Visibility & Tracking – Track every shipment from one dashboard with real-time updates and history logs.
✅ Seamless Courier Integrations – Instantly connect with Canada’s leading courier services for simplified logistics and faster delivery.
✅ Multi-Carrier & Courier Support – Access discounted rates and label generation for top couriers including Purolator, Canada Post, GLS, Loomis and more.
✅ Courier Shipping Across Canada – From urban centers to rural areas, get fast and reliable courier shipping with national coverage.
Still Have Questions? Let ShipSimple Help You Ship Smarter.
We’re more than just answers – we’re your all-in-one shipping and insurance solution. Whether you’re handling a few orders a week or scaling to hundreds a day, ShipSimple makes it easy to save time, reduce costs, and protect every shipment with confidence. From bulk label creation and discounted courier rates to seamless claims support, we’ve built our platform to help your business grow without the shipping headaches.
Ready to take control of your shipping?
Join thousands of Canadian businesses already using ShipSimple to simplify logistics and boost efficiency.