FAQ
Your Most Frequently Asked Shipping & Insurance Questions – Answered
Have questions about how ShipSimple works? You’re in the right place. This FAQ page covers everything you need to know – from creating shipping labels and managing courier services to understanding insurance coverage and tracking your shipments. Whether you’re new to ShipSimple or just looking for quick answers, we’ve compiled the most common questions to help you ship smarter, faster, and with full confidence.
FAQ 1: What is ShipSimple and how does it help with parcel shipping?
ShipSimple is an online shipping platform that lets you easily book and manage parcel shipments with all major carriers in one place. We simplify the process, save you time, and help you find the best rates with built-in shipping insurance options.
FAQ 2: Which carriers can I ship parcels with through ShipSimple?
We work with the top Canadian couriers such as Purolator, Canada Post, GLS, Loomis and DHL, giving you access to competitive rates and flexible delivery options without needing multiple accounts or contracts.
FAQ 3: Is there a minimum shipping volume to use ShipSimple?
No, there are no contracts and no minimums. Whether you ship one parcel or hundreds, you can use ShipSimple whenever you need it.
FAQ 4: How does parcel shipping insurance work with ShipSimple?
We offer integrated shipping insurance up to $250K per parcel, protecting you against loss or damage. You can add coverage during booking, and our team handles claims quickly and easily.
FAQ 5: Can I track my parcels after booking?
Yes, you’ll get real-time tracking for every parcel shipped through ShipSimple, all in one convenient dashboard.
FAQ 6: What types of businesses use ShipSimple for parcel shipping?
ShipSimple is ideal for eCommerce stores, small / medium businesses, and growing enterprises looking for fast, reliable shipping solutions without complex contracts.
FAQ 7: Do I need my own carrier account to ship parcels with ShipSimple?
No, we offer shipping using our carrier accounts. We offer flexibility to fit your shipping needs.
FAQ 8: How fast can I start shipping with ShipSimple?
You can create a free account and start shipping the same day - no setup fees, no waiting.
FAQ 9: Are there any hidden fees?
No. ShipSimple offers transparent, upfront pricing with no surprise charges or long-term commitments.
FAQ 10: What is Bulk Shipping?
Bulk shipping labels allow you to generate multiple shipping labels at once, saving time and reducing manual entry when processing high volumes of orders. For more information, click here to contact us.
FAQ 11: Who should use bulk shipping labels?
Anyone managing large order volumes - such as eCommerce businesses, warehouses, fulfillment centers, or subscription box companies - can benefit from bulk shipping labels.
FAQ 12: Does ShipSimple have Shopify App?
Yes, ShipSimple has a dedicated Shopify app! You can easily connect your Shopify store to streamline your shipping insurance process, automate coverage for every order, and protect high-value shipments with just a few clicks. It's fast, reliable, and built to work seamlessly in your Shopify workflow. Click here to see our Shopify App Store listing
FAQ 13: Are there any fees for ShipSimple's Shopify Shipping App?
No, ShipSimple’s Shopify Shipping App does not charge any installation or subscription fees; instead, users pay solely based on their usage, with charges applied as they purchase labels, ensuring a flexible and cost-effective approach to shipping management.
Why Customers Trust ShipSimple for Their Shipping & Insurance
✅ Up to $250K (Parcel) $500k (Freight) Coverage – 20x the courier / carrier limits.
✅ Domestic and International Shipment Protection
✅ Minimize Loss, Maximize Recovery – Avoid costly setbacks from damage or loss.
✅ Multi-Courier / Carrier Coverage – Insure shipments with all major couriers
✅ Fast, Easy Claims – Get payouts quickly — no red tape.
✅ Flat, Low Premiums – No deductibles for parcel. Predictable, business-friendly pricing.
✅ Build Customer Confidence – Show your customers you take shipping seriously.
✅ Backed by the Best in the Business – We partner with CNA, one of the largest U.S. commercial insurers serving Canada, the U.S., and Europe. Your shipments are protected by an elite, globally trusted name in insurance.
✅ Industry-Leading Coverage & Financial Strength – Rated “A” by AM Best and A by Standard & Poor’s, our policies reflect the strongest financial stability in the insurance world. That means your payouts are reliable, fast, and safe.
✅ No Hidden Fees or Long-Term Commitments – Transparent pricing and flexible use—you only pay for what you need.
✅ Full Visibility & Tracking – Track every shipment from one dashboard with real-time updates and history logs.
✅ Seamless Courier Integrations – Instantly connect with Canada’s leading courier services for simplified logistics and faster delivery.
✅ Multi-Carrier & Courier Support – Access discounted rates and label generation for top couriers including Purolator, Canada Post, GLS, Loomis and more.
✅ Courier Shipping Across Canada – From urban centers to rural areas, get fast and reliable courier shipping with national coverage.
Still Have Questions? Let ShipSimple Help You Ship Smarter.
We’re more than just answers – we’re your all-in-one shipping and insurance solution. Whether you’re handling a few orders a week or scaling to hundreds a day, ShipSimple makes it easy to save time, reduce costs, and protect every shipment with confidence. From bulk label creation and discounted courier rates to seamless claims support, we’ve built our platform to help your business grow without the shipping headaches.
Ready to take control of your shipping?
Join thousands of Canadian businesses already using ShipSimple to simplify logistics and boost efficiency.